I saw that page, but the recommended option - Initiate your return online and send your equipment back with a prepaid UPS shipping label - requires me to initiate the return via the "Return a device" page, but as I mentioned in my post, I cannot select the Gateway because it says "Purchased equipment cannot be returned." Even the second option - Stop by a …Support. Orders, apps & equipment. Returning your DIRECTV equipment. Learn what DIRECTV box needs to be returned and how to return it.Returning Comcast equipment can be a straightforward process if you follow the steps outlined in this guide. Start by reviewing Comcast’s return policy to be aware of any fees and requirements. Then, gather all the equipment you need to return before initiating the return process by contacting Comcast. Make sure to package and …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Returning Comcast Getting Started Kit Equipment You have options for returning equipment to Comcast: The UPS Store. Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. In light of COVID-19 travel and safety concerns, we're making returning your equipment even easier with …Return equipment. Why do I keep getting texts to return Xfinity equipment when I NEVER had Xfinity equipment!!?? I used my own cable modem/router. Concern …Our team can most definitely take a further look at this issue. • Type ""Xfinity Support"" in the ""To:"" line and select ""Xfinity Support"" from the drop-down list which appears. The ""Xfinity Support"" graphic replaces the ""To:"" line". @XfinityDemitrius OK, I just sent a new message to "Xfinity Support" in Peer to Peer. I cancelled my ...Nov 18, 2022 · returning unused equipment I have an Xi6-A along with the cables that came with it just sitting around my house. I was wondering if this is something I can return if I am not using or if I will need to return it if I no longer use xfinity for my internet provider. Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a...Click the "Direct Message” icon (upper right corner of this page) Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your …Moving and bringing your Xfinity Home service with you to your new address? Pack up your existing Xfinity Home equipment, and we’ll install it at your new address. Bring any new Xfinity Home devices you want to buy or compatible third-party devices. Our certified technician will activate and test your equipment.Jun 21, 2023 · I stopped services about a month ago but forgot to return my equipment. I received a bill for the unreturned equipment along with a 'partial' bill for $6.83. The partial bill was due to xfinity charging me services ahead of time, after I had submitted requests to cancel the service. Xfinity recently refunded $69 of the $77 that I was charged ... You can track your return at the Pending Return Status page. Check off the device (s) you'd like to return and select Continue . When returning your device (s), check the serial number on the device to ensure that it matches your selection. Note: If you're returning a TV Box, you can click Identify Device.Aug 14, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. In the top right corner, you'll see a little chat icon (direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4.After a couple minutes I finally asked him how much for a box; it was $8.00. In Xfinity's return instructions it says "you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us." Perhaps you should mention that that means a UPS Store in an area that is served by Xfinity? It only cost me ...Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...You can always return Xfinity equipment to any nearby Xfinity Store or even UPS for free. As for your other questions we will need to go over personal information so we do request that you send us your full name and complete address in a Direct Message. Here are the steps for sending us a DM: (Full credit to @BruceW for this …Jun 4, 2023 ... Xfinity's policy in upgrading equipment ... Otherwise, what is stopping you from returning the equipment saying that you are going to use your own ...Step 1: Call the Customer Service Number. Request a customer service representative by dialing 1-800-XFINITY. Describe your desire to return the cable box and modem that you rented. For whatever …There are three options for returning your rented equipment: By mail: Use the return label in your Getting Started kit. In store: Exchange your existing equipment at an Xfinity …Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. To initiate a return or exchange, visit an Xfinity Retail Store or branded partner location. Retail associates will be able to review your purchase date and provide a refund or exchange in the store. All returned products must be in like-new condition with no visible damage and be accompanied by a purchase receipt. Please note, you'll need to ...Returning equipment. What items to return. Question. •. Updated. 13 days ago. 12. 0. 2. Like. Comment. Follow. XfinityDilary. +16 more. Official Employee. •. 1.2K …Returning Equipment. I am trying to return equipment and I want to do it through UPS pick-up or drop-off, since I cannot return it in person, but everytime I tried to do it through Xfinity returns, I get no devices to choose from. Also, I talked to a representative and they keep guiding me to the same link to get help on how to return the ...When it comes to customer service, Comcast is one of the most reliable providers in the industry. With their 24/7 customer assistance, you can get help with any issue you may have ...Jul 8, 2022 · 995 Messages. 2 years ago. Hi there @user_2d8c3d. That is a fantastic question. You can actually go to https://comca.st/3bP03gC and print out the return label there. 2. 0. C. Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ...2 Messages. Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables are ours and which cables are property of xFinity. Is it ok if I am missing a cable or two when I send my equipment in?Returning Equipment. I am trying to return equipment and I want to do it through UPS pick-up or drop-off, since I cannot return it in person, but everytime I tried to do it through Xfinity returns, I get no devices to choose from. Also, I talked to a representative and they keep guiding me to the same link to get help on how to return the ...Return equipment. U. user_960ba4. Visitor. 11Messages. Tuesday, February 20th, 2024 7:07 PM. Return equipment. Why do I keep getting texts to return Xfinity equipment when I NEVER had Xfinity equipment!!?? I used my own cable modem/router.Get Directions. 3943 South Jog. Greenacres , FL 33467. Xfinity Store by Comcast Branded Partner. Open today until 8:00 PM. View Store Details. Get Directions. Come visit your FL Xfinity Store by Comcast at 5300 Donald Ross Road. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Xfinity Comcast offers a wide range of services, from cable TV and internet to home phone and home security. With so many options, it can be difficult to know where to start when l...Click the Filter Results drop-down menu. Check the box next to Xfinity Mobile. Click the Filter Results button. You can also use the Xfinity Assistant within the Xfinity app to find a local Xfinity Retail Store: Tap the Xfinity Assistant icon at the top right of the screen. Type in “Find an Xfinity store.”. Submit and follow the on-screen ... Thanks. • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of the window. I returned ...Get Directions. 70 Pleasant Valley Street. Methuen , MA 01844. Xfinity Store by Comcast. Open today until 7:00 PM. View Store Details. Get Directions. Come visit your NH Xfinity Store by Comcast at 1500 S Willow Street. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside.Xfinity Jan 15, 2024 · Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be ... I got an email from Comcast that if I returned the modem, I would get a $50 credit to my account. I promptly returned it several weeks ago. What happened was: 1) I was NOT credited the $50. 2) I am still being billed for the returned equipment. 3) I have been getting billed for the return equipment for months after I stopped using it!When Xfinity put the serial number and MAC number in their system, the response was this equipment is rental and supposed to be returned to comcast and should ...1.2K Messages. 13 days ago. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store.Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary; Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list ...What equipment do I return to Infinity when I cancel the zoomed Security, I will be returning it through UPS. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device.Returning my equipment. U. user_8ad390. 1 Message. Friday, September 8th, 2023 6:12 PM. Returning my equipment. ... Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 0. 0. Again +55 more.Aug 14, 2022 · Xfinity gives you a period of ten days after your service end date to return rented equipment. If you fail to return everything within this timeframe, you will be charged an “incidental cost” and have to pay the equivalent of the retail price of the equipment. You can avoid these fees by choosing a viable return method. Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables …Thank you for reaching out to us here on our Community Forum. Great question! Normally, when we need equipment to be returned, we only need the TV Boxes or in this case the Flex Box to be returned. We normally advise that remotes can be retained since they are handled often it is more of a sanitary concern as to why we don't ask for …CCEthan. They will ask for email and phone number which is plenty. We will know because the system will see the MAC/serial when we scan it in at the warehouse and match it to your account. You just mention it is an Xfinity return and they will take care of it quickly. I no longer work for Comcast.When Xfinity put the serial number and MAC number in their system, the response was this equipment is rental and supposed to be returned to comcast and should ...The best way to return your xfinity equipment is by calling us . Our experienced technicians will make sure that all of your devices are returned safely and ...After a couple minutes I finally asked him how much for a box; it was $8.00. In Xfinity's return instructions it says "you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us." Perhaps you should mention that that means a UPS Store in an area that is served by Xfinity? It only cost me ...Jan 15, 2024 · Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be ... When it comes to customer service, Comcast is one of the most reliable providers in the industry. With their 24/7 customer assistance, you can get help with any issue you may have ...Analysts have been eager to weigh in on the Services sector with new ratings on Comcast (CMCSA – Research Report), Service International (SCI –... Analysts have been eager to weigh...Are you looking for an Xfinity store near you? Whether you need to purchase new equipment, pay your bill, or get technical support, finding the nearest Xfinity location can be a ha...Oct 6, 2021 · Choose a reason for return and press Continue. Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place ... You can find Comcast listings on Comcast.com or on LocateTV.com. To view Comcast TV listings, navigate to Comcast.com and click the Check TV Listings link.We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) Original phone rep mistyped email for emailed return labels. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on …Anyone can return equipment for you and you can always remove equipment whenever you want. CCChristinaS. • 3 yr. ago. Hi, u/MasterAndOverlord. You definitely do have the option to rent our equipment short term then use your own modem. The only thing I'd make sure is, when you do move the modem to your new account that it's removed by us off ...Oct 11, 2019 ... You may either bring your equipment to the store and a UPS representative will pack and ship your equipment back to us, or you may package ...I keep receiving messages about returning my equipment but when I follow the steps to do so it tells me I have no devices to return. I don't want to get a fee for not doing so, but the xfinity app won't let me.Feb 16, 2023 ... You can visit https://www.xfinity.com/support/articles/returning-your-equipment to get more information on how to complete the process but by ...You can find Comcast listings on Comcast.com or on LocateTV.com. To view Comcast TV listings, navigate to Comcast.com and click the Check TV Listings link.Nov 5, 2015 ... Answer: Comcast isn't trying to scam you, but it could be more helpful in trying to resolve this. The company has a right to get its equipment ...Oct 11, 2023 · 660 Messages. 4 months ago. Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me know if this helps! Hi there and welcome to Comcast @user_541802. Thank you so much for allowing us to be your Internet provider. I am sorry to hear that you received a FLEX box after mentioning that you didn't want one. You have reached the right place, and I am happy to address this concerns for you.With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...You can track your return at the Pending Return Status page. Check off the device (s) you'd like to return and select Continue . When returning your device (s), check the serial number on the device to ensure that it matches your selection. Note: If you're returning a TV Box, you can click Identify Device.Returning equipment can often be a stressful and time-consuming process. Whether you are returning a faulty product or simply no longer need the equipment, it is important to navig...Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. We have a super-easy way for you to return the equipment on your account. Prior to the cancellation date, you can visit our Digital Returns center link below, and follow the instructions to print a label and schedule a pickup.Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message. I no longer work for Comcast. 1 year ago. 0. I was charged for unreturned equipment but when i go to the return center there is no equipment to return.See full list on xfinity.com Any rented Xfinity equipment must be returned before we can credit the deposit to your Xfinity account. Learn how to return Xfinity equipment. If there’s a credit balance remaining on your account after you’ve canceled services and returned any rented equipment, you’ll receive a refund within four to six weeks.To sign in to Comcast email, visit the xfinity.comcast.net site and click the blue “Sign In” button on the left. Enter your sign in information, click the “Sign In” button again, a...Support. Orders, apps & equipment. Returning your DIRECTV equipment. Learn what DIRECTV box needs to be returned and how to return it.May 25, 2022 · To Avoid Future Charges, Please Return The Equipment To Your Nearest Service Center." Well, I have a Comcast provided voice modem that I pay $14 a month for, and it's definitely active! My data modem is my own and it's also fine. I wish I could talk to someone in customer service, but the 800-Xfinity automated system won't let me speak to an agent. View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: Identify your equipment. Troubleshoot technical issues. Access user manuals for your devices. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. It's less of a hassle than you think! I'll show you how.Comcast has identified five key metropolitan areas to support through its latest grant program. Read about Comcast RISE grants and more. * Required Field Your Name: * Your E-Mail: ...Aug 11, 2021 · I look forward to working with you soon! • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Jun 7, 2023 ... What you will need to do is take your equipment in to an Xfinity store. They can take possession of your equipment and cancel your service. If ...
If you have any equipment, other than coaxial cable, you can ship it back via UPS at no charge to you. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Good luck on your move. edit but any equipment can be returned by using UPS which can be .... Kaiser permanente northern california
You can return your equipment without penalty: If you have canceled your Xfinity service and the equipment is returned within 21 days of the service being …Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Returning your Xfinity equipment at a nearby Xfinity store is a hassle-free option for those who prefer a face-to-face interaction. With the convenience of immediate removal from your account and the assistance provided by Xfinity representatives, it’s an excellent choice for an easy equipment return process.If you have any equipment, other than coaxial cable, you can ship it back via UPS at no charge to you. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Good luck on your move. edit but any equipment can be returned by using UPS which can be ... Jun 4, 2023 ... Xfinity's policy in upgrading equipment ... Otherwise, what is stopping you from returning the equipment saying that you are going to use your own ...If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you ...Returning equipment. How do I return equipment when there’s no store in my area I need a printout tag for the equipment so when I take it to UPS. Question. •. …View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: Identify your equipment. Troubleshoot technical …Good morning. While I have no way to send a return label, we can assist with our equipment concerns. Just to make sure I am looking at the correct account, could you verify the complete service address of the account, including the house number, street name, and any unit or apartment number, city, state, and ZIP Code?Support. Orders, apps & equipment. Returning your DIRECTV equipment. Learn what DIRECTV box needs to be returned and how to return it.Click "Sign In" if necessary. • Click the "Direct Message" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom of ...1.2K Messages. 13 days ago. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store.You can always return Xfinity equipment to any nearby Xfinity Store or even UPS for free. As for your other questions we will need to go over personal information so we do request that you send us your full name and complete address in a Direct Message. Here are the steps for sending us a DM: (Full credit to @BruceW for this …Hello @TillmanCBolden, thanks for reaching out for help with your equipment return. You mentioned that you never used the modem or flex box, so it sounds like it was never activated on your account. If you received equipment from Xfinity, but didn't go through the process of connecting/activating the equipment, then it wouldn't show up in …Learn about replacing your equipment now to get the most out of your Xfinity service. There are three options for returning your rented equipment: By mail: Use the return label in your Getting Started kit. In store: Exchange your existing equipment at an Xfinity …Mar 7, 2022 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Returning your Xfinity equipment at a nearby Xfinity store is a hassle-free option for those who prefer a face-to-face interaction. With the convenience of immediate removal from your account and the assistance provided by Xfinity representatives, it’s an excellent choice for an easy equipment return process.Sep 18, 2023 · We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) Original phone rep mistyped email for emailed return labels. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account. .